Towing FAQ

Yes, we are happy to work directly with all major insurance companies to help make the process as seamless as possible for you.

Help us serve you quickly and efficiently, please have the following information ready when you call:

• Your exact location (address, highway mile marker, or nearby landmarks)
• Your destination (repair shop, home, or other location)
• Vehicle make, model, and year
• Vehicle condition (won’t start, flat tire, accident damage, etc.)
• Your contact phone number
• Insurance information (if you plan to use insurance)
• Any special circumstances (locked keys inside, vehicle in a ditch, etc.)

The more details you can provide, the better we can prepare to assist you. Don’t worry if you don’t have all this information—our dispatch team will walk you through it.

Please call our dispatch line to get information on where your vehicle has been taken. We will provide you with all the information you need, including our hours of operation and payment options.

Yes, our operators are certified and trained in the correct procedures for towing and transporting electric vehicles without causing any damage to the battery or electronics.

We offer comprehensive roadside assistance in addition to towing services! Many breakdowns can be resolved on-site without needing a tow. Our roadside services include:

• Jump-starts for dead batteries
• Lockout service (we can unlock your vehicle if keys are locked inside)
• Flat tire changes (if you have a spare)
• Fuel delivery (if you’ve run out of gas)
• Minor mechanical assistance

If we can get you back on the road without towing, we will. However, if your vehicle needs to go to a repair shop or another location, we’re fully equipped to tow it safely. Call us at (208) 530-2161 and we’ll assess your situation and provide the best solution.

We can tow virtually any vehicle! Our diverse fleet includes equipment for:

Light Duty: Cars, SUVs, small trucks, motorcycles, ATVs Medium Duty: Large SUVs, cargo vans, box trucks, small RVs, campers Heavy Duty: Semi-trucks, tractor-trailers, buses, large RVs, commercial vehicles, construction equipment

We also have specialized equipment for:

• Luxury and exotic vehicles (using flatbed transport)
• Electric vehicles (with certified EV handling)
• Vehicles with modifications or low clearance
• Motorcycles and powersports vehicles
• Vehicles in difficult positions (ditches, off-road, etc.)

If you’re unsure whether we can handle your specific vehicle, just call us at (208) 530-2161 and describe it. Chances are, we’ve towed something similar and have the right equipment for the job.